Core responsibilities-:
Inventory and stock management: Maintain appropriate parts inventory levels, oversee ordering procedures, and control costs to support both the service department and retail sales.
Staff leadership: Hire, train, supervise, and evaluate parts department staff to ensure efficiency and a high level of service.
Customer service: Provide exceptional customer service, assisting customers with finding the right parts and resolving issues to ensure satisfaction.
Vendor and supplier relations: Develop and maintain relationships with suppliers, negotiating prices and terms to ensure timely and cost-effective procurement of parts.
Sales and profitability: Analyze sales, expenses, and inventory reports to maintain profit goals and develop strategies for department growth.
Operational efficiency: Ensure the department runs smoothly by coordinating with other departments (like service), managing the physical layout, and implementing efficient procedures.
Required skills and qualifications
Leadership and management: The ability to lead, organize, and motivate a team.
Technical knowledge: A strong understanding of automotive systems and parts is crucial.
Inventory management expertise: Experience with inventory control, recordkeeping, and using computer systems to manage stock.
Customer service: Excellent interpersonal skills and a customer-focused attitude.
Financial acumen: The ability to interpret financial reports and manage department profitability.
Organizational skills: Strong attention to detail and the ability to manage multiple tasks in a fast-paced environment.