We are seeking a highly motivated and result-driven Assistant Manager – Call Center to oversee our immigration work permit process. The ideal candidate will be responsible for attending a large number of calls, meeting monthly targets, guiding and motivating team members, and managing overall team performance. They will also play a crucial role in ensuring team members achieve their goals, optimizing team productivity, preparing work reports, and collaborating with the Call Center Manager to build a productive and harmonized work environment.
RESPONSIBILITIES
Team Management: Monitor and enhance the performance of team members to ensure efficiency and productivity.
Achieve Monthly Targets: Ensure personal and team targets are met consistently.
Client Counseling & Conversion: Attend the large number of dials ,Guide potential clients regarding immigration work permits and successfully convert leads into clients.
Performance Optimization: Ensure team members utilize their time effectively and work at full capacity.
Motivation & Engagement: Inspire and encourage the team to maintain high morale and performance levels.
Work Reports & Documentation: Prepare and analyze daily, weekly, and monthly performance reports for review by management.
Collaboration: Work closely with the Call Center Manager to implement strategies for a positive and high-performing work culture.