After sales service in-charge

Job Purpose:

To ensure customer satisfaction and maintain strong post-sales relationships by coordinating service requests, handling customer feedback, and ensuring timely resolution of issues after product delivery.

Key Responsibilities:

• Coordinate and manage all after-sales service activities with customers.

• Handle customer inquiries, complaints, and service requests promptly.

• Maintain records of installations, service calls, and product maintenance schedules.

• Follow up with customers to ensure satisfaction after product delivery or service completion.

• Liaise with internal departments (sales, logistics, service team) to resolve customer issues.

• Prepare after-sales reports and share updates with management.

• Monitor warranty claims, replacements, and service feedback.

• Support sales and service teams with documentation and communication.

• Ensure service quality standards and customer satisfaction goals are met.

Key Skills Required:

• Strong communication and coordination skills.

• Customer service–oriented attitude.

• Good knowledge of MS Office and CRM systems.

• Ability to multitask and work under pressure.

• Problem-solving and follow-up skills.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.

• 1–3 years of experience in after-sales or customer service roles (manufacturing/service industry preferred).

• It is a Full Time Sales / Business Development job for candidates with 2 - 5 years of experience.

More about this After sales service in-charge job

1. What is the eligibility criteria to apply for this After sales service in-charge job?
   Ans: The candidate should be Post Graduate and above and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹35000 - ₹50000 per month that depends on your interview. It's a Full Time job in Jalandhar.
3. How many working days are there for this After sales service in-charge job?
   Ans: This After sales service in-charge job will have 6 working days.
4. Are there any charges applicable while applying or joining this After sales service in-charge job?
   Ans: No, there is no fee applicable for applying this After sales service in-charge job and during the employment with the company, i.e., Krome Dispense Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this After sales service in-charge role?
   Ans: There is an immediate opening of 1 After sales service in-charge at Krome Dispense Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this After sales service in-charge job?
   Ans: This After sales service in-charge job has 09:00 AM - 06:00 PM timing.