Admission Counsellor

We are seeking a dedicated and experienced Academic Call Counselor to join our dynamic team. This role is ideal for professionals who have previously worked in the CA/CMA academic domain and understand the nuances of student counseling, course structures, and coaching operations.

Key Responsibilities

• Handle inbound and outbound calls/WhatsApp inquiries from students, parents, and franchisees regarding course details, batch schedules, and academic policies.

• Provide accurate and empathetic guidance on course selection, enrollment procedures, and access policies.

• Maintain and update student records using our CRM and internal management tools.

• Collaborate with the academic and operations team to resolve student concerns promptly.

• Assist in administrative tasks related to student onboarding, batch coordination, and feedback collection.

• Communicate clearly and professionally with students from diverse backgrounds, ensuring high levels of student satisfaction.

• Stay updated on CA/CMA curriculum changes, batch launches, and institute policies to provide informed support.

Qualifications & Skills

• Prior experience in academic counseling, student support, or coaching center operations (CA/CMA field preferred).

• Strong understanding of CA/CMA course structures, exam patterns, and student needs.

• Proficiency in MS Excel, MS Word, and basic CRM tools.

• Excellent verbal and written communication skills in English and regional languages.

• Ability to work independently and as part of a team in a fast-paced environment.

• Willingness to learn and adapt to new systems and processes.

Additional Preferences

• Experience working in a CA/CMA coaching institute or educational franchise.

• Familiarity with student access policies, single-device enforcement, and academic batch coordination.

Job Types: Full-time, Permanent

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Academic counseling: 1 year (Required)

Language:

• English (Required)

• Hindi (Required)

• Bengali (Preferred)

Work Location: In person

• It is a Full Time Sales / Business Development job for candidates with 1 - 6+ years Experience.