Sales Admission Counsellor

Admission Manager – Inside Work Job Description

Department:- Admissions / Student Enrolment

Job Summary

• We are looking for an experienced and target-oriented Admission Manager to manage the complete inside admission process. The candidate will be responsible for counselling prospective students/parents, handling admission enquiries, converting leads into admissions, managing the counselling team, and achieving monthly admission targets.
  
  Key Responsibilities

Admission Counselling

• Handle inbound and outbound calls with prospective students and parents.

• Understand student requirements and recommend suitable courses/programs.

• Explain course details, eligibility, fees, scholarships, career opportunities, and admission procedures.

• Follow up regularly with interested students and convert enquiries into confirmed admissions.

• Maintain professional communication through phone, WhatsApp, email, and other channels.

Lead & CRM Management

• Manage and track admission leads through CRM/Excel.

• Ensure timely follow-up on new and existing leads.

• Maintain accurate records of counselling, follow-ups, applications, and conversions.

• Monitor lead status from enquiry to admission.

Team Management

• Guide, train, and motivate Admission Counsellors.

• Allocate leads and monitor individual counsellor performance.

• Review daily calls, follow-ups, conversions, and pending leads.

• Conduct regular team meetings and performance reviews.

• Support team members in handling difficult student/parent queries.

Target & Performance Management

• Achieve monthly and yearly admission/conversion targets.

• Prepare daily and weekly admission performance reports.

• Analyse lead conversion ratios and identify areas for improvement.

• Develop strategies to improve counselling quality and admission conversions.

Admission Process Coordination

• Coordinate with academic, accounts, documentation, and other internal departments.

• Ensure students complete the required admission documentation and payment process.

• Maintain proper records of confirmed and pending admissions.

• Resolve admission-related issues and provide timely support to students and parents.

Required Skills

• Excellent communication and counselling skills.

• Strong convincing and negotiation abilities.

• Good leadership and team-management skills.

• Target-oriented and result-driven approach.

• Strong follow-up and relationship-management skills.

• Good knowledge of MS Excel/Google Sheets and CRM.

• Ability to handle multiple leads and work under pressure.

• Professional Hindi, English, and Gujarati communication preferred.

Qualification

• Graduate/Postgraduate in any discipline.

• Experience in the Education/University/College/EdTech sector will be preferred.

• It is a Full Time Sales / Business Development job for candidates with 1 - 6+ years Experience.