Account Manager - SaaS Sales and Customer Relationship Management

Account Manager Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description About The Role The ideal candidate has Saas sales experience with a terrific reputation for over achieving quota by growing revenues in existing customers. A self - starter with a “GROWTH MINDSET” who has a willingness to learn and adapt in any situation. They should be prepared to develop and execute against an account plan and consistently deliver on revenue targets and have a strong can-do attitude in an agile environment. The ideal candidate will possess both sales and technical expertise along with engagement skills from a CXO level to technical and operations staff. Experience in proactively growing customer relationships while being curious to understand the client's business. Role Requirement: ● Develop and maintain relationships with key accounts, ensuring customer satisfaction and retention. ● Identify new business opportunities within the portfolio of accounts and generate sales leads to achieve revenue targets ● Build and manage a sales pipeline, including forecasting and reporting on sales metrics ● Maximize customer lifetime value by identifying and pursuing cross-selling and up-selling opportunities ● Work closely with cross-functional teams, including product, marketing, and customer success, to ensure customer needs are met and exceeded ● Collaborate with customers to understand their business needs and provide solutions that meet their requirements ● Stay up-to-date with industry trends, market developments, and competitor activities, and provide insights to the team Qualifications ● Proven track record of establishing themselves as a strategic trusted advisor to clients Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception level. ● Very Strong written and verbal presentation/communication skills (ESSENTIAL) ● Self-starter who can own ongoing account management of both large and small clients ● Ability to report and share client’s status on a timely/pre-defined interval ● Bachelor's Degree Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us. Experience Level Entry Level