Academic Counsellor

Roles & Responsibilities

• Responsible to manage & convert leads for versatile programs which are in collaboration with renowned Universities/Institutes such as IIITB, NIMMS, IMT Ghaziabad, Deakin Business School, IITM Liverpool Business School, MICA.

• Providing in-depth information to prospective learners, this includes counseling through phone, email, chat and social media.

• Identifying references through the existing customer base to increase the sales pipeline

• Details pertaining to lead discussions & conversion should be updated real-time on CRM (Salesforce) software

• Responsible for adherence of the inside sales process, tools and data management.

• Meet and overachieve the given weekly, monthly and quarterly target in terms of revenue as well as number of enrolments.

• Handle Objections and Price Negotiation in order to generate Sales Revenue.

• Maintain effective communication till the time learner is onboarded

Skills Required

• Excellent written and spoken communication skills (English proficiency).

• Strong sales bent of mind, in order to understand and effectively communicate what is offering to its prospective students and close applications.

• Approachable and vibrant personality.

• Ability to approach any situation with patience and very strong empathy.

• Passion to deliver the highest levels of customer service at all times.

• Must be a team player with the ability to work independently, prioritize tasks, and meet targets/deadlines.

• Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable.

• It is a Full Time Sales / Business Development job for candidates with 6 months - 2 years of experience.