A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
10,000 - 16,500 /month*
Education
Paschim Vihar, Delhi
₹500 incentives included
6 - 12 months Experience in Sales / Business Development
Full Time
We are looking for a Academic Counsellor to join our team at INDRAPRASTHA
ADMISSIONS WORLD. The role offers ₹10,000 - ₹16,500 and involves managing student calls, delivering outstanding service related to INDRAPRASTHA
ADMISSIONS WORLD. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to student inquiries, complaints and concerns with a problem-solving mindset.
Log student interactions and track follow-ups.
Offer timely and relevant solutions to resolve student issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, student satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is 12th Pass and 6 months - 1 years of experience. The role involves resolving student complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.
