Supervisor

Key Responsibilities

1. Outlet Operations

• Manage daily opening and closing activities of the outlet.

• Ensure smooth functioning of all outlet operations.

• Monitor sales, customer service, product availability, and housekeeping.

• Ensure proper display and presentation of sweets, snacks, bakery items, and other products.

• Coordinate with the production/distribution team for timely product availability.

2. Staff Management

• Supervise Salesmen, Cashiers, Helpers, and other outlet staff.

• Allocate duties and shifts to employees.

• Monitor attendance, punctuality, grooming, and discipline.

• Train employees on customer service, product knowledge, hygiene, and company procedures.

• Handle day-to-day employee issues and report major concerns to HR/management.

3. Customer Service

• Ensure customers receive prompt, polite, and professional service.

• Handle customer complaints and resolve issues effectively.

• Promote products, special offers, combos, and seasonal products.

4. Cash & Billing Management

• Monitor billing and cash counter operations.

• Ensure proper cash handling and reconciliation.

• Verify daily sales reports and cash collections.

• Monitor UPI, card, cash, and other payment transactions.

• Report any cash shortage, excess, or billing discrepancy immediately.

5. Inventory Management

• Monitor stock levels and product availability.

• Check incoming products against delivery documents.

• Ensure proper storage and FIFO/FEFO practices.

• Monitor product expiry, wastage, damage, and returns.

• Maintain minimum and maximum stock levels as required.

• Coordinate with the concerned team for replenishment.

6. Food Safety & Hygiene

• Ensure the outlet follows company hygiene and food-safety standards.

• Maintain cleanliness of display counters, refrigerators, storage areas, kitchen areas, and customer areas.

• Ensure employees follow proper personal hygiene and grooming standards.

• Monitor product handling and storage temperatures where applicable.

• Follow GMP, GHP, HACCP, and company SOPs.

7. Outlet Maintenance & Security

• Ensure proper functioning of equipment, refrigerators, lights, AC, POS machines, CCTV, etc.

• Report maintenance issues immediately.

• Ensure proper security and safety of stock, cash, equipment, and premises.

• Monitor fire-safety and emergency procedures.

8. Reporting & Documentation

• Prepare and submit daily sales and operational reports.

• Maintain attendance, stock, wastage, returns, and cash records.

• Report customer complaints, staff issues, stock shortages, and operational problems to management.

• Maintain all outlet registers and required documents.

• It is a Full Time Retail / Counter Sales job for candidates with 2 - 6 years of experience.