Store Team Lead

Store Team Lead – Job Description

Company: The Organic World
Department: Store Operations
Designation: Store Team Lead
Location: Retail Store
Reporting To: Store Manager / Cluster Manager

Job Summary

The Store Team Lead is responsible for supervising daily store operations, leading the store team, ensuring excellent customer service, maintaining inventory accuracy, and supporting sales and profitability targets. The role acts as a bridge between the Store Manager and store associates to ensure smooth store functioning.

Key Responsibilities

Team Management

• Lead and supervise Store Associates and support staff.

• Allocate daily tasks and monitor team performance.

• Train new employees on store processes and customer service standards.

• Maintain staff discipline, attendance, and grooming standards.

Store Operations

• Ensure smooth opening and closing of the store.

• Monitor product availability and shelf replenishment.

• Ensure store cleanliness, hygiene, and adherence to SOPs.

• Coordinate with vendors and internal teams for operational requirements.

Customer Service

• Deliver exceptional customer experience.

• Resolve customer complaints promptly and professionally.

• Build customer relationships and encourage repeat visits.

Inventory Management

• Monitor stock levels and prevent stock-outs.

• Ensure accurate stock receiving, transfers, and stock audits.

• Minimize inventory shrinkage and wastage.

Sales & Revenue

• Support achievement of store sales targets.

• Drive promotional activities and in-store campaigns.

• Upsell and cross-sell products to maximize revenue.

Compliance & Reporting

• Ensure compliance with company policies and safety standards.

• Maintain daily sales, inventory, and operational reports.

• Report operational issues to the Store Manager.

Required Qualifications

• Graduate in any discipline (preferred).

• 2–5 years of experience in retail operations, preferably in supermarkets or grocery retail.

• Prior experience in team handling is preferred.

Skills Required

• Leadership and team management.

• Customer service orientation.

• Inventory and stock management.

• Communication and interpersonal skills.

• Problem-solving and decision-making.

• Basic MS Excel and reporting skills.

Key Performance Indicators (KPIs)

• Sales achievement.

• Customer satisfaction.

• Inventory accuracy.

• Team productivity.

• Shrinkage control.

• Store audit compliance.

• It is a Full Time Retail / Counter Sales job for candidates with 6 months - 3 years of experience.