Retail Sales Store Supervisor

Company: The Organic World
Location: Bangalore
Designation: Team Leader
Department: Retail Operations
Reports To: Store Manager

Job Summary

The Team Leader is responsible for supervising daily store operations, leading store associates, ensuring excellent customer service, achieving sales targets, and maintaining operational standards. The role acts as a bridge between the Store Manager and the store team, ensuring smooth execution of business activities.

Key Responsibilities

Team Management

• Supervise and guide Store Associates during daily operations.

• Allocate tasks and monitor team performance.

• Train new employees on store processes, customer service, and SOPs.

• Motivate the team to achieve sales and operational goals.

• Ensure proper shift scheduling and manpower utilization.

Customer Service

• Ensure customers receive prompt and courteous service.

• Resolve customer complaints and escalate issues when necessary.

• Maintain high standards of customer satisfaction and engagement.

• Support team members in handling customer queries.

Store Operations

• Ensure smooth opening and closing of the store.

• Monitor shelf replenishment, merchandising, and display standards.

• Ensure cleanliness, hygiene, and store appearance are maintained.

• Coordinate with various departments for smooth operations.

Sales & Revenue Management

• Support the Store Manager in achieving store sales targets.

• Monitor daily sales performance and suggest improvement actions.

• Promote ongoing offers, promotions, and loyalty programs.

• Drive upselling and cross-selling initiatives.

Inventory Management

• Monitor stock availability and replenishment.

• Ensure stock counting and inventory audits are conducted accurately.

• Minimize stock loss, wastage, and shrinkage.

• Verify product quality and expiry management processes.

Compliance & Safety

• Ensure adherence to company policies and SOPs.

• Follow food safety, hygiene, and retail compliance standards.

• Maintain workplace safety and report any concerns immediately.

• Support the implementation of company initiatives and audits.

Required Qualifications

• Graduate in any discipline preferred.

• 2-5 years of experience in retail operations, supermarkets, or FMCG stores.

• Prior experience in a supervisory or team handling role is preferred.

Required Skills

• Leadership and people management skills.

• Strong communication and interpersonal abilities.

• Customer service orientation.

• Problem-solving and decision-making skills.

• Basic computer and POS knowledge.

• Ability to work under pressure and manage multiple tasks.

Key Performance Indicators (KPIs)

• Achievement of sales targets.

• Team productivity and attendance.

• Customer satisfaction scores.

• Inventory accuracy and stock availability.

• Compliance with SOPs and audit standards.

• Store cleanliness and merchandising standards.

Working Conditions

• Rotational shifts, weekends, and holidays as per business requirements.

• Standing and moving around the sales floor for extended periods.

• Managing team operations in a fast-paced retail environment.

Employment Type: Full-Time
Salary: As per company standards and experience.

• It is a Full Time Retail / Counter Sales job for candidates with 0 - 6 months of experience.