Store Sales Executive

Job Purpose: -

The In-Store Technical Support & Customer Experience Executive is the on-ground face of Onsitego inside partner retail stores. This role is responsible for enabling customers on newly purchased devices, resolving first-level technical issues, driving after-sales attachment (warranties and care plans), and ensuring a frictionless post-purchase experience that builds customer trust and repeat business.

This is a customer-facing, light-technical, revenue-adjacent role critical to customer satisfaction and partner success.

Responsibilities:

Customer Enablement & Technical Support

• Perform first-time setup of smartphones, tablets, laptops, and printers (OS setup, apps, data transfer, basic configuration).

• Diagnose and resolve first-level hardware and software issues at the store.

• Educate customers on correct usage, care, and common failure prevention.

• Register devices for warranty, protection plans, and service support.

After-Sales Revenue & Conversion

• Understand customer needs and recommend appropriate Onsitego warranty / protection products.

• Clearly explain coverage, exclusions, and claims processes in simple language.

• Support store sales staff in improving after-sales attachment at the point of sale.

• Ensure ethical selling with zero mis-selling.

Customer Experience Ownership

• Act as the single point of contact for post-purchase support at the store.

• Proactively follow up with customers to confirm issue resolution.

• Escalate unresolved cases to central service teams with complete and accurate documentation.

Store & Partner Collaboration

• Build strong working relationships with store managers and sales teams.

• Support product demonstrations and readiness for new launches.

• Represent Onsitego professionally and uphold brand and service standards at all times.

Process, Systems & Compliance

• Accurately use Onsitego systems for registrations, tickets, and follow-ups.

• Adhere to SOPs, SLAs, data privacy norms, and compliance requirements.

• Report recurring issues, customer feedback, and competitive insights from the store.

Desired candidate profile:

• 0–5 years of experience in retail, customer support, or technical service roles

• Comfortable handling face-to-face customer interactions

• Working knowledge of smartphones, laptops, operating systems, and basic troubleshooting

• Strong communication skills in English and the local language

• Willingness to learn consultative selling and after-sales product pitching

• Disciplined, process-oriented, and reliable with follow-ups

• It is a Full Time Retail / Counter Sales job for candidates with 0 - 6+ years Experience.