Job Title: Customer Relationship Officer at Firstcry
Project Description:
· Proven work experience as a Retail Sales Representative or Sales Associate or similar role
· Understanding of the retail sales process
· Familiarity with consumer behaviour principles
· Knowledge of inventory stocking procedures
· Basic math skills
· Track record of achieving sales quotas
· Excellent communication skills, capable of building trusting relationships
· Ability to perform in fast-paced environments
· Flexibility to work various shifts
Roles and responsibilities:
· Greet and direct customers
· Provide accurate information (e.g. product features, pricing and after-sales services)
· Answer customers’ questions about specific products/services
· Conduct price and feature comparisons to facilitate purchasing
· Cross-sell products
· Stay up-to-date with new products/services