Store Manager

Key Responsibilities

1. Sales Management

• Monitor daily sales performance and submit reports to management.

• Drive the team to achieve monthly, quarterly, and annual sales targets.

• Implement upselling and cross-selling initiatives to increase revenue.

• Track sales conversion ratios from walk-ins to purchases and take corrective action when required.

• Monitor customer traffic patterns, high-value transactions, and order fulfillment.

2. Stock Oversight & Visual Merchandising

• Track stock movement – fast-moving, slow-moving, and non-moving designs – and share insights with reporting manager at Head Office.

• Ensure stock is handled with care, tallied regularly, and displayed per company’s visual merchandising guidelines.

• Prevent theft, loss, or pilferage by maintaining strong security protocols.

• Raise stock replenishment requests and ensure product availability to meet customer demand.

3. Customer Service & Relationship Management

• Oversee customer interactions and ensure service excellence.

• Handle escalations and resolve customer grievances with professionalism.

• Track and nurture relationships with high-value customers.

• Ensure personalized engagement through birthday, anniversary, festival, and promotional calls from database.

• Maintain and update customer databases through CRM tools.

4. Staff Management & Development

• Allocate daily responsibilities to staff and monitor performance.

• Train, mentor, and groom team members on sales techniques, product knowledge, and customer service.

• Enforce company policies, discipline, grooming standards, and code of conduct.

• Build a motivated and high-performing sales team by fostering teamwork and accountability.

5. Financial Oversight

• Approve and process customer discounts within company policy.

• Monitor billing accuracy, payment collections, and financial documentation.

• Prevent fraudulent practices by adhering strictly to company financial guidelines.

6. Marketing & Promotional Initiatives

• Ensure smooth execution of showroom promotions, events, and schemes.

• Drive customer engagement activities in line with marketing campaigns.

• Encourage staff participation in promotions and upselling strategies.

7. Market Intelligence

• Conduct periodic market surveys to assess customer preferences and competitor offerings.

• Provide actionable insights to management on product trends, pricing strategies, and local market conditions.

• Suggest new initiatives based on customer demand and competition analysis.

• It is a Full Time Retail / Counter Sales job for candidates with 6+ years of experience.