Store Manager

Job Title: Store Manager

Location: Gurgaon
Company: Tumbledry Solutions Pvt. Ltd.

About Tumbledry:

Tumbledry Solutions is India’s largest laundry and dry cleaning chain with 1100+ stores across 300 cities. We offer world-class services using cutting-edge technology, sustainable practices, and a customer-first approach.

Role Overview:

The Store Manager is responsible for the smooth day-to-day operations of the Tumbledry outlet. This includes managing customer experience, handling team performance, driving sales, and ensuring adherence to operational standards.

Key Responsibilities:

• Store Operations:

  • Manage all store activities and ensure timely pick-up and delivery of garments.

  • Maintain cleanliness, machine functionality, and SOP adherence.

  • Ensure quality checks on every garment.

• Team Management:

  • Supervise and lead a team of store executives and delivery personnel.

  • Conduct daily briefings, task allocations, and performance evaluations.

  • Train new staff and ensure team discipline and productivity.

• Customer Experience:

  • Handle walk-in and online customers with professionalism.

  • Resolve customer complaints promptly and ensure high customer satisfaction.

  • Maintain customer relationship management through follow-ups and feedback.

• Sales & Revenue:

  • Drive sales through upselling and cross-selling of services.

  • Meet daily/monthly revenue targets and control expenses.

  • Track and improve customer retention metrics.

• Inventory & Logistics:

  • Manage stock of detergents, chemicals, tags, and packaging material.

  • Coordinate with vendors/suppliers for timely procurement.

  • Ensure timely dispatch and return of garments with proper tagging and records.

Key Skills & Competencies:

• Strong leadership and team handling skills

• Excellent communication and customer service abilities

• Process-oriented with attention to detail

• Problem-solving mindset and ability to handle escalations

• Basic computer proficiency (POS, Excel, CRM tools)

Qualifications:

• Graduate in any stream

• 1 year of experience in store management/retail/hospitality/service industry

• Experience in laundry/dry cleaning services is a plus

Working Days & Timings:

• 6 days a week (Weekends are working)

• Store timing: 8 AM – 8 PM (Shift-based)

Benefits:

• Competitive salary + incentives

• Training and career growth opportunities
  
  Interested candidates can share resume on tanya.shukla@tumbledry.in
  Or whatsapp me on 9838797976
  
  

• It is a Full Time Retail / Counter Sales job for candidates with 1 - 6+ years Experience.

More about this Store Manager job

1. What is the eligibility criteria to apply for this Store Manager job?
   Ans: The candidate should be Graduate and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹31000 per month + Incentives that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Store Manager job?
   Ans: This Store Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Store Manager job?
   Ans: No, there is no fee applicable for applying this Store Manager job and during the employment with the company, i.e., TUMBLEDRY SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Store Manager role?
   Ans: There is an immediate opening of 5 Store Manager at TUMBLEDRY SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Retail / Counter Sales job.
8. What are the timings of this Store Manager job?
   Ans: This Store Manager job has 08:00 AM - 08:00 PM timing.