Store Manager

Job Description – Store Manager (Retail)

Company: The Organic World
Location: Bangalore
Department: Store Operations
Reporting To: Area / Cluster Manager

Job Summary

The Store Manager is responsible for overall store operations, including sales performance, team management, customer experience, inventory control, and adherence to company standards. The role ensures smooth store functioning while driving revenue growth and operational excellence.

Key Responsibilities

1. Store Operations

• Oversee day-to-day store activities and ensure smooth functioning

• Maintain store hygiene, visual merchandising, and display standards

• Ensure compliance with SOPs, audit requirements, and safety standards

2. Sales & Revenue Management

• Achieve daily, weekly, and monthly sales targets

• Monitor footfall conversion and average billing value

• Drive upselling, cross-selling, and in-store promotions

3. Team Management

• Lead, supervise, and motivate store staff (TLs, Associates, Cashiers, Delivery Staff)

• Manage staff rostering, attendance, and productivity

• Conduct regular team briefings and performance reviews

4. Inventory & Stock Control

• Ensure accurate stock management and availability

• Monitor shrinkage, wastage, and expiry management

• Coordinate with warehouse and supply chain teams

5. Customer Experience

• Handle customer queries, complaints, and escalations

• Ensure high service standards and customer satisfaction

• Build customer loyalty and repeat business

6. Financial & Compliance

• Manage cash handling, billing accuracy, and daily closing

• Ensure adherence to company policies and audit processes

• Monitor store expenses and cost control

Key Performance Indicators (KPIs)

• Sales Target Achievement

• Conversion Ratio & Basket Size

• Shrinkage & Inventory Accuracy

• Customer Satisfaction Scores

• Employee Productivity & Retention

Qualifications & Experience

• Graduate in any discipline (Retail/Business preferred)

• 3–6 years of experience in retail/store management

• Strong leadership and team handling skills

• Good communication and problem-solving ability

Key Skills

• Retail Operations Management

• Team Leadership

• Sales & Target Orientation

• Inventory Control

• Customer Service Excellence

Work Conditions

• Flexible shifts including weekends and holidays

• On-ground store responsibility

Preferred Background

• Experience in FMCG / Grocery / Organic retail stores

• Exposure to POS systems and retail software

• It is a Full Time Retail / Counter Sales job for candidates with 2 - 6+ years Experience.