Store Manager

Role Overview

We are looking for a highly driven Store Manager to own end-to-end P&L and store performance. The role involves managing revenue targets, leading a structured team, ensuring operational excellence, and delivering a premium customer experience. This position requires strong ownership, analytical capability, and leadership in a high-value retail environment.

Job Responsibilities

• Own end-to-end store operations and P&L, including revenue, costs, and profitability.

• Drive store revenue targets and improve lead-to-order conversion (≥32%).

• Manage complete sales funnel including walk-ins, leads, pipeline tracking, and closures.

• Ensure active pipeline value of at least 2.5× monthly targets.

• Deliver premium customer experience through consultative selling and solution-based approach.

• Handle high-value and customized orders in coordination with internal teams.

• Lead, manage, and coach a team of 5–10 members; ensure productivity and discipline.

• Conduct regular training, performance reviews, and coaching sessions.

• Maintain store hygiene, VM standards, and overall brand presentation aligned with luxury benchmarks.

• Monitor and manage inventory, stock planning, and product availability.

• Track and improve key metrics such as sales cycle, conversion ratio, and lost opportunities.

• Ensure CRM usage, data hygiene (≥95%), and accurate reporting.

• Maintain daily/weekly/monthly reports and dashboards using Excel.

• Handle customer escalations, complaints, and ensure timely resolution within SLA. 

• Ensure compliance with audits, reporting timelines, and store processes.Drive local marketing initiatives and support B2B partnerships/empanelments.

Who We’re Looking For

• Minimum 3 years as Store Manager / Assistant Store Manager in a structured retail environment.

• Experience in luxury retail, architectural products, interiors, or premium consumer brands preferred.

• Strong experience in P&L ownership and revenue accountability (₹3 Cr+ annual business).

• Proven ability to manage team performance, sales conversion, and customer experience.

• Hands-on experience with CRM tools (Salesforce / Zoho / HubSpot / LeadSquared or similar).

• Strong working knowledge of Advanced Excel (Pivot, VLOOKUP, dashboards).

• Excellent communication, negotiation, and interpersonal skills.

• Highly disciplined, process-driven, and detail-oriented.

What We Offer

• Competitive salary with strong performance-linked incentives.

• Clear ownership of business (P&L-driven role).

• Opportunity to work with premium/luxury brands and high-value customers.

• Fast-track career growth to Regional Manager roles (3–5 years).

• Structured processes, performance-driven culture, and leadership exposure.

• It is a Full Time Retail / Counter Sales job for candidates with 3 - 6+ years Experience.