Store Manager

Store Manager – Key Responsibilities

1. Store Operations & Administration

 Manage the complete day-to-day operations of the retail store and ensure smooth

functioning across all departments.

 Ensure timely opening and closing of the store as per company policies and standard

operating procedures (SOPs). There should be one manager present for both opening

and closing all the time to ensure everything is done correctly.

 Maintain high standards of store presentation, cleanliness, visual merchandising,

product displays, ambience, and overall customer experience.

 Ensure all operational processes are executed efficiently and in accordance with

company guidelines.

 Coordinate with production, warehouse, procurement, accounts, HR, maintenance,

and other departments to ensure uninterrupted store operations.

 Monitor utility consumption, maintenance schedules, and store infrastructure to

ensure smooth functioning of all equipment and facilities.

 Maintain all operational records, registers, licenses, and statutory documentation

required for store operations.

 Identify operational bottlenecks and implement corrective and preventive actions to

improve efficiency.

2. Sales, Profitability & Business Growth

 Drive store sales and ensure achievement of monthly, quarterly, and annual revenue,

profitability, and business targets.

 Monitor daily sales performance, product-wise sales trends, category performance,

average bill value, customer footfall, and conversion rates.

 Analyze business reports and identify opportunities to increase sales, improve

margins, and maximize profitability.

 Develop and implement initiatives to increase customer acquisition, retention, and

repeat purchases.

 Promote high-margin products, seasonal offerings, and new product launches to

enhance sales performance.

 Support and execute marketing campaigns, festive promotions, in-store activations,

and branding initiatives.

 Identify opportunities for corporate orders, bulk orders, catering business, and

institutional sales.

 Monitor competitor activities, pricing, product offerings, and market trends and

provide recommendations to management.

3. Customer Service & Relationship Management

 Ensure exceptional customer service standards are consistently maintained throughout

the store.

 Build strong relationships with regular customers, corporate clients, and key business

accounts.

 Handle customer concerns, complaints, and escalations professionally and ensure

timely resolution.

 Monitor customer feedback received through direct interactions, online reviews,

social media, and feedback forms.

 Implement corrective actions and service improvement initiatives based on customer

feedback.

 Ensure a welcoming shopping environment that enhances customer satisfaction and

loyalty.

 Continuously work towards improving customer retention and increasing repeat

business.

4. Team Management, Recruitment & Development

 Lead, supervise, motivate, and manage the entire store team to achieve operational

and business objectives.

 Identify manpower requirements and coordinate recruitment, selection, onboarding,

and induction of new employees.

 Ensure adequate staffing levels are maintained at all times through proper manpower

planning and timely replacement of vacant positions.

 Prepare duty rosters, shift schedules, weekly offs, leave management plans, and

attendance monitoring.

 Conduct regular performance evaluations and provide coaching, mentoring, and

constructive feedback.

 Maintain discipline, accountability, teamwork, and a positive work culture within the

organization.

 Monitor employee productivity and ensure responsibilities are executed effectively.

 Conduct regular staff training on product knowledge, customer service, hygiene

practices, sales techniques, safety procedures, and company SOPs.

 Identify skill gaps and create development plans for future supervisors and team

leaders.

5. Inventory, Stock & Warehouse Coordination

 Monitor inventory levels and ensure timely replenishment of all products and

consumables.

 Maintain optimum stock levels to prevent stock-outs, excess inventory, and loss of

sales opportunities.

 Conduct regular stock audits, physical verification, stock reconciliation, and inventory

analysis.

 Ensure accurate stock records and system inventory at all times.

 Coordinate stock transfers between store, warehouse, and production units.

 Monitor and control inventory losses due to damage, expiry, wastage, pilferage, or

handling issues.

 Ensure proper storage conditions and handling practices for all products and

materials.

6. Production Planning & Freshness Management

 Coordinate closely with factory and production teams to ensure adequate product

availability throughout the day.

 Forecast daily product requirements based on historical sales data, seasonal trends,

festivals, weekends, weather conditions, and special events.

 Ensure products are displayed, stored, and sold according to freshness standards

established by the company.

 Monitor returns, unsold inventory, damages, and wastage and implement corrective

measures to improve inventory utilization.

 Ensure strict adherence to FIFO (First In First Out) and shelf-life management

practices.

 Maintain proper communication between store and production teams to avoid

shortages and overproduction.

7. Quality Control, Food Safety & Hygiene

 Ensure all products consistently meet company quality standards and customer

expectations.

 Conduct regular tasting sessions and product quality evaluations.

 Monitor product appearance, taste, texture, packaging, and freshness standards.

 Ensure compliance with food safety regulations, FSSAI guidelines, hygiene protocols,

and company quality procedures.

 Maintain cleanliness and sanitation standards across sales areas, storage rooms,

production interfaces, and customer zones.

 Take immediate corrective action whenever quality or hygiene standards are

compromised.

8. Financial Controls & Cash Management

 Verify daily cash collections, POS transactions, digital payments, credit sales, and

banking deposits.

 Ensure strict compliance with company cash handling and financial control

procedures.

 Review daily sales reports, cash summaries, variance reports, and financial

reconciliations.

 Investigate discrepancies related to cash, billing, discounts, refunds, stock

movements, and transactions.

 Monitor store expenses and implement cost-control measures to improve profitability.

9. Vendor, Asset & Maintenance Management

 Ensure timely maintenance and servicing of refrigeration units, display counters,

kitchen equipment, air-conditioning systems, electrical systems, and other store

assets.

 Maintain AMC records and schedule preventive maintenance activities.

 Ensure all company assets are properly utilized, maintained, and safeguarded.

10. Security, Compliance & Risk Management

 Monitor CCTV systems and store security procedures to safeguard company assets.

 Prevent theft, pilferage, fraud, inventory losses, and operational leakages.

 Investigate stock variances, security incidents, operational losses, and compliance

breaches.

 Ensure compliance with all statutory, legal, labor, safety, and regulatory requirements.

 Conduct regular audits and inspections to ensure adherence to company policies and

operational standards.

11. Reporting, Analysis & Continuous Improvement

 Review and verify daily sales, inventory, wastage, manpower, cash, and operational

reports.

 Analyze key performance indicators (KPIs) and prepare actionable recommendations

for management.

 Track business performance against targets and develop improvement plans where

required.

 Identify opportunities to improve efficiency, reduce costs, increase productivity,

enhance customer satisfaction, and strengthen profitability.

 Lead and support continuous improvement initiatives across store operations.

• It is a Full Time Retail / Counter Sales job for candidates with 1 - 3 years of experience.