Retail Sales Store Manager

Store Manager – Mia by Tanishq

Location: Dombivili, Maharashtra
Contact: 9892594229

About the Role

We are looking for an experienced and customer-focused Store Manager to lead our Mia by Tanishq store. The ideal candidate will be responsible for driving sales, managing day-to-day store operations, delivering an exceptional customer experience, and leading a high-performing team.

This role requires strong leadership, operational excellence, and a passion for premium jewellery retail.

Key Responsibilities

• Achieve monthly and annual sales targets.

• Lead, coach, motivate, and develop the store team.

• Deliver an exceptional customer experience throughout the sales journey.

• Ensure adherence to brand standards, SOPs, and visual merchandising guidelines.

• Monitor store KPIs including sales conversion, average bill value, footfall, and productivity.

• Handle customer escalations and resolve complaints professionally.

• Manage inventory, stock movement, and stock audits while minimizing shrinkage.

• Coordinate with merchandising, marketing, and corporate teams for promotions and launches.

• Ensure compliance with security procedures, cash management, and operational policies.

• Prepare daily, weekly, and monthly business reports.

• Recruit, train, and onboard new team members.

Required Qualifications

• Graduate in any discipline (MBA/PGDM preferred).

• 4–8 years of retail experience, with at least 2 years as a Store Manager or Assistant Store Manager.

• Prior experience in Mia by Tanishq, jewellery, luxury retail, premium fashion, watches, or lifestyle retail is preferred.

• Strong leadership and people management skills.

• Excellent communication and interpersonal skills.

• Customer-centric approach with strong selling and negotiation skills.

• Comfortable using retail POS systems and Microsoft Office.

Preferred Skills

• Sales planning and target achievement

• Team leadership and coaching

• Customer relationship management

• Inventory and stock management

• Visual merchandising

• Store operations

• Reporting and MIS

• Problem-solving and decision-making

What We Offer

• Competitive salary

• Performance-based incentives

• Career growth opportunities

• Professional training and development

• Opportunity to work with a premium Mia by Tanishq store

Employment Type: Full-time

Location: Dombivili, Maharashtra
Contact: 9892594229

• It is a Full Time Retail / Counter Sales job for candidates with 6+ years of experience.