Store Manager

Job Summary

The Store Manager is responsible for overseeing daily restaurant operations, ensuring exceptional customer service, maintaining food quality standards, and driving sales and profitability. This role involves team leadership, operational excellence, and adherence to brand standards.

Key Responsibilities

1. Operations Management

• Oversee day-to-day restaurant operations to ensure smooth functioning

• Ensure compliance with Popeyes brand standards, hygiene, and safety regulations

• Monitor inventory levels and manage stock efficiently

• Maintain cleanliness and organization of the store

2. Team Leadership

• Recruit, train, and develop team members

• Create staff schedules and manage attendance

• Motivate employees to achieve performance targets

• Handle employee concerns and maintain a positive work environment

3. Customer Experience

• Ensure high levels of customer satisfaction

• Resolve customer complaints promptly and professionally

• Maintain service speed and quality standards

4. Sales & Profitability

• Drive sales growth through local marketing and promotions

• Monitor daily sales, costs, and profitability metrics

• Control expenses, reduce waste, and improve efficiency

5. Compliance & Reporting

• Ensure adherence to company policies and legal regulations

• Prepare daily, weekly, and monthly reports

• Conduct audits and maintain documentation

Qualifications & Skills

• Bachelor’s degree in Business Administration or related field (preferred)

• 3–5 years of experience in QSR (Quick Service Restaurant) management

• Strong leadership and team management skills

• Excellent communication and interpersonal abilities

• Knowledge of food safety standards and regulations

• Ability to work in a fast-paced environment

Key Competencies

• Leadership & Decision Making

• Problem Solving

• Customer Focus

• Financial Acumen

• Time Management

Working Conditions

• Flexible shifts, including weekends and holidays

• Ability to stand for long hours

• Fast-paced restaurant environment

• It is a Full Time Retail / Counter Sales job for candidates with 1 - 3 years of experience.