Retail Sales Store Manager

Job Description for Store Manager

1. Sales & Customer Experience

• Drive department sales and achieve assigned targets.

• Ensure excellent customer service and handle customer escalations effectively.

• Monitor conversion, average billing value, and add-on sales.

• Promote ongoing offers, schemes, and loyalty programs.

2. Team Management

• Supervise, train, and motivate department staff.

• Prepare duty rosters and ensure adequate floor coverage.

• Conduct regular briefings and on-the-job training.

• Monitor staff grooming, attendance, and performance.

3. Store Operations

• Ensure smooth daily operations of the department.

• Maintain VM standards as per brand guidelines.

• Ensure product availability, proper tagging, and shelf replenishment.

• Coordinate with the back-end team for stock movement and replenishment.

4. Inventory Management

• Monitor stock levels, fast/slow-moving SKUs, and shrinkage.

• Conduct cycle counts and support stock audits.

• Ensure FIFO and proper stock handling.

5. Compliance & Process Adherence

• Follow company SOPs, safety, and loss prevention guidelines.

• Ensure billing, returns, and exchanges are done as per policy.

• Maintain discipline and store hygiene standards.

6. Reporting & Coordination

• Share daily/weekly sales and stock reports with the Store Manager.

• Coordinate with other departments to ensure smooth store operations.

• Support store-level initiatives and campaigns.

Key Skills & Competencies:

• Strong leadership and people management skills

• Good communication and customer handling ability

• Sales-driven and result-oriented mindset

• Basic knowledge of retail KPIs

• Problem-solving and decision-making skills

Qualification & Experience:

• Any graduate (preferred)

• 2–5 years of experience in organized retail

• Prior experience as a Team Lead / Senior Executive / Department Supervisor is an advantage

Interested candidate share your cv in this number 9156928495

• It is a Full Time Retail / Counter Sales job for candidates with 0 - 3 years of experience.