Store Manager

Job description:

• Job Title: Store In-Charge – FMCG Retail Outlet

• Location: Haveri

• Department: Retail Operations

• Reports To: Area Sales Manager (ASM)

Job Summary

The Store In-Charge is responsible for the overall operations, sales performance, staff management, and customer satisfaction of the FMCG retail outlet. The role ensures smooth day-to-day functioning of the store, achievement of sales targets, inventory control, and maintaining brand standards.

Key Responsibilities

1. Store Operations

• Manage complete day-to-day store operations.

• Ensure the store opens and closes as per company timings and SOPs.

• Maintain store cleanliness and display standards.

• Ensure availability of all essential FMCG products at all times.

2. Sales & Revenue

• Achieve monthly and annual sales targets.

• Monitor daily sales performance and take corrective actions.

• Plan in-store promotions, offers, and schemes to increase sales.

• Upsell and cross-sell products to improve basket value.

3. Inventory Management

• Monitor stock levels and place timely replenishment orders.

• Ensure proper receiving of goods from DC.

• Conduct regular stock audits and prevent stock loss/shrinkage.

• Track expiry dates and ensure FIFO (First In First Out) is followed.

4. Team Management

• Supervise sales staff, cashiers, and housekeeping personnel.

• Prepare duty rosters and manage attendance.

• Train staff on customer service, product knowledge, and billing process.

• Motivate the team to achieve store targets.

5. Customer Service

• Ensure high standards of customer service at all times.

• Handle customer complaints and resolve issues effectively.

• Build strong customer relationships to improve repeat business.

6. Billing & Cash Handling

• Oversee billing counters and ensure accurate transactions.

• Monitor cash collection, POS operations, and daily cash reconciliation.

• Ensure proper documentation and reporting.

7. Compliance & Reporting

• Follow company policies, safety standards, and legal compliance.

• Submit daily, weekly, and monthly reports (sales, stock, expenses).

• Coordinate with HO/warehouse for smooth supply chain operations.

Key Skills Required

• Strong leadership and team handling skills

• Good communication and customer handling ability

• Knowledge of FMCG products and retail operations

• Basic computer and POS system knowledge

• Problem-solving and decision-making skills

Qualification

• Graduate / Diploma in Retail Management or equivalent

• Retail experience preferred

Experience

• 2–6 years of experience in FMCG retail

• Minimum 1–2 years in a supervisory/managerial role

• It is a Full Time Retail / Counter Sales job for candidates with 1 - 5 years of experience.