Job Summary:
The Store Manager is responsible for overseeing the daily operations of the store, ensuring excellent customer service, managing staff, maintaining store standards, achieving sales targets, and driving business growth. The manager plays a key role in motivating the team, managing inventory, and upholding brand image.
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Key Responsibilities:
1. Sales & Customer Service:
Achieve and exceed sales targets and KPIs.
Monitor daily, weekly, and monthly sales performance.
Ensure a high level of customer satisfaction through excellent service.
Handle customer complaints and resolve issues promptly.
2. Team Management:
Recruit, train, and develop store staff.
Create staff schedules and manage daily attendance.
Conduct regular team meetings and performance reviews.
Motivate and lead the team to achieve store objectives.
3. Store Operations:
Oversee visual merchandising and store cleanliness.
Ensure adherence to operational standards and policies.
Maintain safety and security of the store premises.
Coordinate with head office and other departments.
4. Inventory & Stock Management:
Monitor stock levels and initiate timely replenishment.
Ensure accurate inwarding, barcoding, and tagging of inventory.
Oversee regular stock audits and manage shrinkage.
Handle stock transfers and inter-store movements.
5. Reporting & Documentation:
Prepare and submit daily/weekly/monthly sales and inventory reports.
Maintain proper documentation of store activities and employee records.
Analyze data and suggest strategies for improvement.