Store Manager

Job Summary:

The Showroom Manager is responsible for the overall operations, sales performance, customer satisfaction, staff management, inventory control, and profitability of the showroom. The role requires strong leadership skills to drive sales growth, maintain operational excellence, and ensure a premium shopping experience for customers.

Key Responsibilities:

Sales & Business Development

• Achieve monthly, quarterly, and annual sales targets.

• Drive showroom revenue and profitability through effective sales strategies.

• Monitor daily sales performance and take corrective actions when required.

• Ensure upselling and cross-selling of jewellery products.

Customer Service

• Deliver exceptional customer service and ensure customer satisfaction.

• Handle customer complaints, escalations, and service recovery effectively.

• Build long-term customer relationships and enhance customer retention.

Team Management

• Lead, motivate, and manage showroom staff.

• Conduct regular team meetings, coaching sessions, and performance reviews.

• Monitor employee productivity, attendance, grooming, and discipline.

• Ensure adequate manpower planning and scheduling.

Operations Management

• Oversee daily showroom operations and ensure smooth functioning.

• Ensure compliance with company policies, SOPs, and security procedures.

• Maintain showroom ambience, visual merchandising, and display standards.

• Coordinate with support departments for operational requirements.

Inventory & Stock Management

• Monitor stock levels and inventory movement.

• Ensure accurate stock verification and reconciliation.

• Prevent stock loss through strict inventory controls.

• Coordinate with warehouse and procurement teams for stock replenishment.

Financial Management

• Monitor cash handling, billing, and collection processes.

• Ensure accuracy in daily sales reports and financial records.

• Control operational expenses and improve profitability.

• Ensure compliance with audit requirements and internal controls.

Compliance & Security

• Ensure adherence to company policies and statutory requirements.

• Maintain showroom security standards and safeguard company assets.

• Coordinate during internal and external audits.

Required Qualifications:

• Bachelor's degree in business administration, Commerce, Marketing, or related field.

• MBA will be an added advantage.

Experience:

• 5 to 10 years of experience in Jewellery Retail, Luxury Retail, or Large Format Retail.

• Minimum 3 years of experience in a managerial role.

Required Skills:

• Retail Sales Management

• Team Leadership & Staff Development

• Customer Relationship Management

• Inventory & Stock Control

• Business Planning & Target Achievement

• Financial & Operational Management

• Communication & Negotiation Skills

• Problem Solving & Decision Making

• Microsoft Excel & Retail Software Knowledge

• Strong Knowledge of Jewellery Retail Operations

Key Performance Indicators (KPIs):

• Sales Target Achievement

• Customer Satisfaction Score

• Conversion Ratio

• Average Billing Value

• Team Productivity

• Inventory Accuracy

• Employee Retention

• Audit Compliance Score

• It is a Full Time Retail / Counter Sales job for candidates with 3 - 5 years of experience.