Store Manager

Role Objective (Concise Takeaway)

Drive studio revenue, maintain operational efficiency, and deliver premium customer experience while managing the team, workflow, and sales pipeline.

Key Responsibilities

• Sales Conversion & Upselling — Convert walk‑ins, leads, and calls into paid jobs; upsell PPF, coatings, and add‑ons.

• Customer Experience Management — Greet clients, understand needs, explain services, handle escalations, ensure 5‑star experience.

• Studio Operations Oversight — Manage daily workflow, job scheduling, bay allocation, and quality checks.

• Team Coordination — Supervise detailers, assign tasks, track productivity, ensure SOP compliance.

• Inventory & Product Management — Track consumables, chemicals, pads, PPF rolls, tools; reorder before stockouts.

• Lead Management — Handle WhatsApp, Instagram, Google leads; maintain follow‑ups and CRM entries.

• Billing & Documentation — Create invoices, maintain job cards, update customer records.

• Brand & Reputation Building — Manage reviews, before/after photos, social media coordination.

• Reporting & Analytics — Daily sales report, job status report, inventory report.

• Studio Hygiene & Presentation — Ensure the studio looks premium, clean, and customer‑ready at all times.

Key Performance Indicators (KPIs)

• Sales Conversion Rate
  Target: 45–60% for walk‑ins & inbound leads.

• Monthly Revenue Achievement
  Target: Based on studio size (₹8–25 lakh typical range).

• Upsell Ratio
  Target: 20–30% of customers add at least one additional service.

• Customer Satisfaction Score
  Target: 4.7+ Google rating, 90% positive feedback.

• Repeat Customer Rate
  Target: 25–40% depending on service mix.

• Lead Response Time
  Target: Under 5 minutes for WhatsApp/Instagram/Google leads.

• Job Completion Efficiency
  Target: 95% jobs completed within promised timelines.

• Inventory Turnover Accuracy
  Target: Zero stockouts of essential chemicals, pads, PPF rolls.

• Team Productivity Score
  Target: Daily output per detailer meets SOP benchmarks.

Skills & Competencies Required

• Strong communication & persuasion

• Understanding of detailing services (PPF, coatings, polishing, interior care)

• Basic technical knowledge of tools & chemicals

• CRM & lead management

• Team leadership

• Problem‑solving & customer handling

• Time management & workflow planning

• It is a Full Time Retail / Counter Sales job for candidates with 1 - 4 years of experience.