Store Assistant Manager

Job Title: Store Assistant Manager (SAM)

Location: Popeyes Restaurant

Reports To: Store Manager / Restaurant General Manager

Job Summary

The Store Assistant Manager supports the Store Manager in overseeing daily restaurant operations, ensuring excellent customer service, maintaining quality standards, and achieving sales and profitability goals. The role involves team supervision, operational efficiency, and compliance with brand standards.

Key Responsibilities

1. Operations Management

• Assist in managing day-to-day restaurant operations

• Ensure food quality, hygiene, and safety standards are consistently met

• Monitor inventory levels and coordinate stock replenishment

• Maintain cleanliness and organization of the store

2. Team Leadership

• Supervise, train, and motivate team members

• Help in scheduling shifts and managing attendance

• Provide on-the-job coaching and performance feedback

• Support hiring and onboarding of new employees

3. Customer Service

• Ensure a high level of customer satisfaction

• Handle customer complaints and resolve issues promptly

• Maintain a friendly and welcoming store environment

4. Sales & Financial Performance

• Assist in achieving sales targets and controlling costs

• Monitor daily sales, cash handling, and deposits

• Help implement promotions and marketing initiatives

5. Compliance & Standards

• Ensure adherence to company policies and procedures

• Follow health, safety, and food handling regulations

• Maintain compliance with brand standards set by Popeyes

Required Skills & Qualifications

• High school diploma or equivalent

• 2–4 years of experience in QSR (Quick Service Restaurant) or retail

• Strong leadership and team management skills

• Good communication and problem-solving abilities

• Ability to work flexible shifts, including weekends and holidays

Key Competencies

• Leadership and teamwork

• Customer focus

• Time management

• Attention to detail

• Ability to work under pressure

Career Growth

This role can lead to positions like:

• Store Manager / Restaurant General Manager

• Area Manager

• It is a Full Time Retail / Counter Sales job for candidates with 1 - 3 years of experience.