SWASTIK GROUP OF INDUSTRIES
SARVACHARYA SMART INDUSTRIES PVT. LTD
Designation: Showroom Executive
Job Type: Full-Time
Location: Jaipur
We are looking for a professional, customer-focused, and target-oriented Showroom Executive to manage walk-in customers, understand their requirements, explain products/services, and support the sales process. The candidate will be responsible for creating a positive showroom experience, generating sales, and maintaining strong customer relationships.
Roles & Responsibilities
- Welcome and attend to customers visiting the showroom in a professional and courteous manner.
- Understand customer requirements and recommend suitable products/services.
- Explain product features, specifications, benefits, pricing, offers, and payment options.
- Conduct product demonstrations and presentations whenever required.
- Handle customer inquiries and resolve basic concerns effectively.
- Generate leads from showroom walk-ins, enquiries, calls, and other sources.
- Follow up with prospective customers and convert enquiries into sales.
- Achieve assigned daily, weekly, and monthly sales targets.
- Maintain proper records of customer enquiries, leads, follow-ups, and sales.
- Coordinate with the sales, technical, installation, and service teams wherever required.
- Maintain regular follow-up with customers until order closure and delivery/service completion.
- Ensure the showroom is clean, organized, and products/displays are properly maintained.
- Keep updated with product knowledge, pricing, schemes, and competitor offerings.
- Collect and share customer feedback with the reporting manager.
- Prepare regular sales and customer follow-up reports.
- Maintain a professional appearance and represent the company positively.
Skills & Competencies
- Excellent communication and interpersonal skills.
- Strong customer handling and relationship-building skills.
- Good sales and convincing abilities.
- Strong presentation and product demonstration skills.
- Ability to understand customer needs and recommend appropriate solutions.
- Good negotiation and objection-handling skills.
- Target-oriented and self-motivated approach.
- Strong follow-up and lead-conversion skills.
- Professional and positive attitude.
- Good listening and problem-solving abilities.
- Basic computer knowledge, including MS Office and CRM/software applications.
- Ability to work effectively in a team.
Key Performance Indicators (KPIs)
- Showroom walk-in conversion
- Monthly sales achievement
- Lead generation and conversion
- Customer follow-up
- Customer satisfaction
- Revenue generation
- Product knowledge and presentation
- Accuracy of sales/customer records