Shop Staff

Job Title: ESP Staff (Cinema & F&B Operations)

Department: Gopalan Cinemas & Box Bites

Location :-

Reports to: ESP Supervisor / Floor Manager / Store Manager

Employment Type: Full-time / Part-time / Shift Basis

Job Purpose

To provide exceptional customer service and operational support across both cinema and food & beverage areas. The ESP Staff is responsible for ensuring a smooth movie-going and dining experience by handling ticketing, ushering, customer interaction, food service, and hygiene standards.

Key Responsibilities

Customer Service & Frontline Operations

Greet and assist customers at cinema and food counters in a courteous manner.

Provide accurate information on movie schedules, show timings, ticket availability, and menu offerings.

Handle customer queries, complaints, and feedback promptly and professionally.

Support promotional campaigns, upselling of F&B combos, and special offers.

Cinema Operations

Operate ticketing counters / POS systems; manage cash, card, and digital payments accurately.

Issue tickets, allocate seats, and guide patrons to their respective screens.

Check tickets at auditorium entrances and manage audience entry smoothly.

Ensure auditoriums, lobbies, and common areas are clean, organized, and well-maintained.

Coordinate with projection and technical teams in case of show disruptions.

Assist in crowd management during peak hours, premieres, and special events.

Adhere to safety and emergency protocols.

Food & Beverage Operations (Box Bites)

Take customer orders, prepare, and serve food and beverages as per standard recipes and presentation.

Operate billing counters and process payments efficiently.

Pack and label orders accurately for dine-in and take-away.

Maintain cleanliness in kitchen, counters, and service areas following hygiene & food safety guidelines.

Restock inventory and consumables during the shift.

Follow standard opening and closing procedures for the outlet.

Qualifications & Skills

Minimum Education: 10+2 (Higher Secondary); Diploma or Degree preferred.

Prior experience in hospitality, retail, F&B, or cinema operations is an advantage.

Good communication skills in English and local language(s).

Basic numerical and POS handling skills.

Customer-centric attitude with good interpersonal skills.

Ability to multitask and work in a fast-paced environment.

Willingness to work in rotational shifts, weekends, and holidays.

Physical stamina for standing long hours and light lifting.

Performance Metrics / KPIs

Customer satisfaction / feedback scores

Ticketing & billing accuracy

Speed of service (ticketing & F&B)

Cleanliness / hygiene audit scores

Complaint resolution time

Attendance and shift adherence

Inventory control & wastage levels

Work Environment

Multiplex environment involving both indoor cinema halls and food service counters.

Rotational shifts including weekends, public holidays, and late evenings.

Uniform and grooming standards must be maintained at all times.

• It is a Full Time Retail / Counter Sales job for candidates with 0 - 4 years of experience.

More about this Shop Staff job

1. What is the eligibility criteria to apply for this Shop Staff job?
   Ans: The candidate should be All Education levels and above with 0 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹21000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Shop Staff job?
   Ans: This Shop Staff job will have 5 working days.
4. Are there any charges applicable while applying or joining this Shop Staff job?
   Ans: No, there is no fee applicable for applying this Shop Staff job and during the employment with the company, i.e., Gopalan Enterprises.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Shop Staff role?
   Ans: There is an immediate opening of 15 Shop Staff at Gopalan Enterprises
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Retail / Counter Sales job.
8. What are the timings of this Shop Staff job?
   Ans: This Shop Staff job has 09:30 AM - 06:00 PM timing.