Service engineer

Job Summary:

The Service Manager is responsible for overseeing the complete service operations of the automobile dealership. This includes managing workshop activities, service advisors, technicians, customer satisfaction, revenue generation, and ensuring smooth daily operations as per company standards.

Key Responsibilities:

1. Workshop Operations Management

• Manage daily workshop operations efficiently.

• Ensure timely vehicle delivery as per promised timelines.

• Monitor job cards, work progress, and quality control.

• Maintain workshop discipline and cleanliness.

2. Team Management

• Lead and supervise Service Advisors, Technicians, Floor Supervisors, and Support Staff.

• Conduct regular team meetings and performance reviews.

• Provide training and guidance to improve productivity and technical skills.

• Ensure proper manpower planning and duty allocation.

3. Customer Satisfaction

• Handle customer complaints and escalations professionally.

• Ensure high Customer Satisfaction Index (CSI) scores.

• Maintain strong customer relationships and follow-up on feedback.

4. Revenue & Target Achievement

• Achieve monthly service revenue targets (labour + parts).

• Monitor labour efficiency and productivity.

• Promote value-added services, AMC packages, and accessories.

• Control expenses and improve profitability.

5. Documentation & Reporting

• Ensure proper job card documentation and billing accuracy.

• Maintain service records, warranty claims, and audit compliance.

• Submit daily/weekly/monthly reports to management.

6. Inventory & Parts Coordination

• Coordinate with Parts Department for availability of spare parts.

• Monitor slow-moving and non-moving parts.

• Ensure minimum vehicle downtime due to parts shortage.

Required Skills:

• Strong leadership and team management skills

• Excellent customer handling and communication skills

• Knowledge of automobile workshop processes

• Good analytical and problem-solving abilities

• Target-oriented and result-driven mindset

• It is a Full Time Retail / Counter Sales job for candidates with 5 - 6+ years Experience.