Job Role: Guest Service Associate Location:
About Company:
Welcome to CocoCart — the gateway to a cherry-picked collection of heavenly chocolates from across the globe, housed under one roof. Featuring an immense collection of delectable chocolates for every type of person out there, CocoCart brings Indian audiences a step closer to traversing the globe, championed by the most splendid catalyst of happiness - chocolate. Employing cutting-edge refrigerated containers, they ensure that your beloved chocolates arrive in flawless condition, so your favourite chocolates reach you in mint condition, ready for immediate consumption!
Role Brief:
We are looking to hire a Guest Service Associate whose primary responsibility is to ensure that guests have a pleasant experience during their visit to our outlet. The role involves various tasks, such as greeting guests upon arrival, assisting them in their purchase, handling inquiries and requests, providing information about the offers, resolving complaints or issues, and maintaining a welcoming and professional atmosphere.
Key Responsibilities
Greeting & Welcoming Guest.
Enhancing Guest Satisfaction
Knowledge on products, promotions & offers
Upselling of products
Following SOP laid by the organisation
Maintain cleanliness of the outlet all the time.
System handling of billing
Inventory management.
Handling guest grievance
Collaborating with team members to achieve targets
Candidate Profile:
Min 6 months experience in Retail / QSR / Hospitality
Good Communication Skills
Team Player
Result oriented, with high level of motivation for self-growth
Well groomed & presentable