A retail supervisor (also called a store supervisor or assistant manager) manages daily store operations, leads frontline sales and cashier teams, and bridges the gap between upper management and store employees. [1, 2, 3, 4]
Core Responsibilities
Staff Management: Build work schedules, train new hires, delegate daily tasks, and track performance or attendance.
Inventory Control: Monitor stock levels, conduct inventory counts, reorder merchandise, and handle deliveries or stock rotation.
Customer Service: Handle escalated customer complaints, assist with complex inquiries, and maintain high service standards.