Retail Store Sales Operation Department Manager

The Department Manager is responsible for managing the day-to-day operations of the assigned department, ensuring achievement of sales targets, excellent customer service, effective inventory management, team productivity, and operational excellence. The role involves leading the department team, maintaining merchandising standards, controlling costs, and ensuring compliance with company policies and procedures.

2. Key Responsibilities

A. Sales & Business Performance

• Achieve department-wise sales targets and business objectives.

• Monitor daily, weekly, and monthly sales performance.

• Analyse sales reports, category performance, and business trends.

• Drive sales through upselling, cross-selling, and promotional activities.

• Monitor key performance indicators (KPIs) such as sales, conversion, ATV, UPT, and productivity.

• Identify opportunities to improve department profitability.

B. Customer Service & Experience

• Ensure excellent customer service and customer satisfaction.

• Handle customer complaints, escalations, and feedback professionally.

C. Inventory & Stock Management

• Monitor stock availability and ensure optimum inventory levels.

• Ensure timely replenishment of merchandise.

• Monitor stock ageing, slow-moving, and non-moving inventory.

• Conduct regular stock counts and participate in stock audits.

• Minimise stock loss, damages, pilferage, and shrinkage.

• Ensure proper receiving, storage, and stockroom management.

D. Visual Merchandising & Store Standards

• Ensure merchandise is displayed according to company guidelines.

• Maintain proper product presentation, pricing, signage, and promotional displays.

• Ensure department cleanliness, hygiene, and housekeeping.

• Monitor planogram compliance and product availability on the shop floor.

• Maintain overall department readiness and operational standards.

E. Team Management & Development

• Lead, motivate, and manage department team members.

• Prepare staff duty rosters and manage attendance.

• Allocate daily responsibilities and monitor individual performance.

• Conduct regular team briefings and performance reviews.

• Identify training needs and develop team capabilities.

• Ensure adequate manpower deployment during peak business hours.

• Maintain team discipline and employee engagement.

F. Store Operations & Compliance

• Ensure compliance with company SOPs and operational policies.

• Monitor adherence to cash handling and billing procedures, where applicable.

• Ensure proper execution of opening and closing activities.

• Ensure compliance with safety, security, and statutory requirements.

• Maintain operational reports and documentation.

· Immediate Joiners are preferable.

· Experience as Team Leader/Department Manager in Retail CDIT store would be an added advantage

· Job Location: Mumbai, Bandra, Parel, Thane etc.

· Interview Location: Croma Juhu Store, 17th Nov 2026 10:30 AM onwards

• It is a Full Time Retail / Counter Sales job for candidates with 3 - 5 years of experience.