The Retail Sales Officer will be responsible for handling walk-in customers, promoting and selling prefab products such as portable cabins, site offices, labour huts, security cabins, and modular structures, and ensuring high levels of customer satisfaction.
Handle walk-in customers and sales enquiries professionally
Explain Tradewill Prefab products, features, and benefits to customers
Understand customer requirements and suggest suitable prefab solutions
Achieve daily, monthly, and yearly sales targets
Prepare quotations, assist in pricing, and support basic negotiations
Coordinate billing and documentation processes
Follow up on leads and convert enquiries into confirmed orders
Coordinate with internal teams for stock availability and delivery schedules
Handle customer complaints and queries politely and effectively
Prepare daily sales reports and share feedback with the Sales Manager
Follow company policies, SOPs, and workplace discipline
Strong communication and convincing skills
Good customer handling and negotiation ability
Basic computer knowledge (MS Excel, Email, quotation preparation)
Sales-oriented mindset
Team player with a positive attitude