Retail Sales Officer

Key Responsibilities :

Customer Experience & Sales

• Greet and engage customers warmly, understanding their needs and preferences to provide personalized recommendations.

• Present and demonstrate diamond and fine jewellery, articulating the features, benefits, and craftsmanship of each piece.

• Achieve and exceed monthly, quarterly, and annual sales targets through effective selling, upselling, and cross-selling.

• Manage the end-to-end sales process, including processing transactions (cash, credit, financing), handling exchanges/returns, and arranging for necessary documentation.

• Build and maintain a loyal customer base by consistently following up on inquiries, new arrivals, and special promotions.

• Handle customer complaints and issues professionally, ensuring a satisfactory resolution that preserves the brand's reputation.

Diamond Product Expertise (The 4Cs)

• In-depth knowledge and application of the 4Cs (Cut, Color, Clarity, Carat) in diamond evaluation and sales presentation.

• Effectively explain the significance of the 4Cs to customers, helping them make informed purchasing decisions based on quality and value.

• Skilled in the safe and proper handling of high-value diamond jewellery, including cleaning, presentation, and secure storage protocols.

• Stay current on gemological information, industry trends, and diamond certification standards (e.g., GIA, IGI).

Showroom & Inventory Management

• Maintain a visually appealing, clean, and organized showroom and display cases in line with brand standards.

• Assist with accurate inventory management, including daily stock counts, tagging, and ensuring all merchandise is secured.

• Report inventory discrepancies, slow-moving items, and customer feedback to the Showroom Manager.

• Support promotional events, visual merchandising changes, and seasonal campaigns.
  

Required Qualifications & Skills :

Education: High School Diploma or equivalent; a degree

Experience: Proven experience in luxury retail sales, preferably within the jewellery, watch, or high-end fashion industry.

Product Knowledge: Strong foundational or expert knowledge of diamonds, gemstones, precious metals, and jewellery craftsmanship.

Communication: Exceptional verbal and written communication skills with the ability to articulate complex product details persuasively.

Professionalism: Polished appearance, highly professional demeanor, and a strong customer-focused attitude.

Technical Skills: Proficiency in using Point-of-Sale (POS) systems and basic computer applications.

Availability: Flexibility to work retail hours, including evenings, weekends, and holidays.

• It is a Full Time Retail / Counter Sales job for candidates with 1 - 5 years of experience.

More about this Retail Sales Officer job

1. What is the eligibility criteria to apply for this Retail Sales Officer job?
   Ans: The candidate should be All Education levels and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Madurai.
3. How many working days are there for this Retail Sales Officer job?
   Ans: This Retail Sales Officer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Retail Sales Officer job?
   Ans: No, there is no fee applicable for applying this Retail Sales Officer job and during the employment with the company, i.e., Portal Hr Plus Madurai.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Retail Sales Officer role?
   Ans: There is an immediate opening of 5 Retail Sales Officer at Portal Hr Plus Madurai
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Retail / Counter Sales job.
8. What are the timings of this Retail Sales Officer job?
   Ans: This Retail Sales Officer job has 10:00 AM - 08:00 PM timing.