A Retail Sales Officer in a jewellery shop is a specialized client-facing role. Responsibilities include welcoming customers, providing personalized product recommendations, demonstrating product features, closing sales, and building lasting relationships to ensure repeat business.
Product Knowledge: Mastering details about gold karatage, diamond clarity, gemstone authenticity, and hallmarking standards.
Customer Service: Greeting guests, identifying their needs, and guiding them through purchase and customization processes