Retail Sales Officer

GRT Jewellers - an iconic trusted name for jewellery in South India with a rich legacy of over 5 decades. The brand today has 50+ showrooms across different states in South India and has crossed boundaries. With over 10000+ employees, GRT promises excellent customer service and latest designs at best prices. With gold, diamond, platinum, silver jewellery, precious gem stones and silver articles - all under one roof, GRT stands as the most preferred choice of millions of happy customers across the globe. We invite experienced and talented professionals to join this fast growing progressive organisation to raise the benchmark and reach greater heights.

Key Responsibilities:

• Customer Service: Greet and assist customers in selecting jewellery pieces that suit their preferences and needs.

• Sales & Upselling: Provide detailed product information, suggest complementary pieces, and drive sales to meet store targets.

• Product Knowledge: Maintain up-to-date knowledge of jewellery collections, materials, pricing, and promotions.

• Store Maintenance: Ensure the store is clean, organized, and visually appealing by arranging displays and restocking merchandise.

• Cash Handling: Process transactions accurately using the POS system, handle returns/exchanges, and maintain proper documentation.

• Security Awareness: Follow store security procedures to protect valuable inventory and prevent loss.

• Customer Relationships: Build and maintain strong relationships with clients by providing a personalized shopping experience and offering after-sales service.

• Stock Management: Assist in inventory checks, receiving shipments, and reporting stock discrepancies.

Requirements:

• Previous retail or sales experience, preferably in the jewellery or luxury goods sector.

• Strong communication and interpersonal skills.

• Ability to work in a fast-paced environment and handle multiple customers simultaneously.

• Passion for jewellery and fashion trends.

• Basic computer skills for operating POS systems and handling customer records.

• Flexibility to work retail hours, including weekends and holidays.

• Smart & Presentable.

Preferred Qualifications:

• Experience in jewellery sales or a related luxury retail environment.

• Knowledge of different gemstones, metals, and jewellery craftsmanship preferred

• Should be able to speak minimum languages: English, Tamil

• It is a Full Time Retail / Counter Sales job for candidates with 1 - 6+ years Experience.