Retail Sales Manager

Position Overview:

The Retail Head will oversee the complete retail operations across existing and upcoming company-owned stores and lead the brand into its next phase of growth and franchising. The ideal candidate should possess a strong background in store management, sales strategy, brand relationships, and retail expansion, along with the leadership skills to build and manage high-performing teams.

Key Responsibilities:

1. Retail Operations & Performance

• Lead and manage all 29+ retail outlets across Delhi NCR to achieve sales, profitability, and operational efficiency.

• Develop and implement strategies to achieve business targets and drive growth.

• Regularly review store performance, footfall, and conversion metrics.

• Ensure adherence to SOPs, visual merchandising, and brand guidelines across all stores.

2. Expansion & New Store Rollout

• Plan and execute store expansion roadmap from 29 to 65+ stores.

• Coordinate with projects, real estate, and design teams for new store openings.

• Evaluate new catchment areas, customer potential, and competition for upcoming locations.

3. Brand Relations & Vendor Management

• Build and maintain strong relationships with leading mobile brands (Samsung, Apple, OnePlus, Vivo, Oppo, etc.) and distributors.

• Negotiate commercial terms, schemes, and marketing support with brand partners.

• Coordinate brand-led campaigns, in-store visibility, and training initiatives.

4. Team Leadership & Training

• Manage and mentor Area Managers, Store Managers, and retail staff.

• Create performance-based incentive structures to drive motivation and productivity.

• Conduct regular training sessions on product knowledge, upselling, and customer engagement.

5. Customer Experience & Service Quality

• Ensure consistent, high-quality customer experience across all stores.

• Implement service standards and handle escalations effectively.

• Use feedback and NPS insights to enhance customer satisfaction and retention.

6. Inventory & Commercial Management

• Monitor stock levels, sales trends, and reorder plans in coordination with supply and warehouse teams.

• Minimize ageing stock, pilferage, and inventory mismatch.

• Oversee billing, credit management, and reconciliation with brands and distributors.

7. Franchise Readiness & Process Setup

• Develop the framework and SOPs for franchise operations and profitability models.

• Identify potential franchise partners and support the franchise rollout process.

• Ensure consistent brand identity and operational excellence in franchise stores.

Key Skills & Competencies

• Proven experience managing multi-store retail operations.

• Strong knowledge of the mobile handset and accessories market.

• Excellent leadership and communication skills.

• Strategic thinker with hands-on execution ability.

• Strong negotiation and relationship management skills with brands.

• Proficiency in retail analytics, sales reports, and performance tracking.

Education

• Graduate / Postgraduate in Business, Retail Management, or a related field.

• MBA preferred.

• It is a Full Time Retail / Counter Sales job for candidates with 4 - 6 years of experience.

More about this Retail Sales Manager job

1. What is the eligibility criteria to apply for this Retail Sales Manager job?
   Ans: The candidate should be Post Graduate and above and above with 4 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Retail Sales Manager job?
   Ans: This Retail Sales Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Retail Sales Manager job?
   Ans: No, there is no fee applicable for applying this Retail Sales Manager job and during the employment with the company, i.e., Vision Distribution Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Retail Sales Manager role?
   Ans: There is an immediate opening of 1 Retail Sales Manager at Vision Distribution Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Retail / Counter Sales job.
8. What are the timings of this Retail Sales Manager job?
   Ans: This Retail Sales Manager job has 09:30 AM - 06:00 PM timing.