Supervise and motivate the retail sales team to meet or exceed sales goals.
Develop and implement sales strategies to drive business performance.
Monitor key performance indicators (KPIs) and create action plans for improvement.
Deliver exceptional customer service and resolve escalated customer issues effectively.
Ensure the store is clean, well-organized, and visually merchandised according to company standards.
Train, coach, and evaluate sales staff performance.
Manage inventory levels and coordinate with the stock team for timely replenishment.
Conduct regular sales meetings and provide feedback to team members.
Handle scheduling, payroll, and other administrative duties.
Work closely with upper management to align store goals with company objectives.