Retail Sales Manager

Key Responsibilities

1. Operations Management

• Oversee all day-to-day restaurant operations, from opening to closing, ensuring all shifts run smoothly.

• Uphold and enforce all brand standards, including food quality, preparation, and presentation.

• Ensure strict compliance with all health, safety, and sanitation regulations (e.g., ServSafe, local health department codes).

• Manage speed of service (drive-thru and counter) to meet or exceed company targets.

• Troubleshoot and resolve operational issues, including equipment malfunctions and customer complaints, in a timely and professional manner.

2. Team Leadership & Development

• Recruit, hire, train, and onboard new crew members and shift leaders.

• Create weekly staff schedules, managing labor costs effectively while ensuring proper coverage.

• Conduct regular performance evaluations, providing constructive feedback, coaching, and recognition.

• Foster a positive, respectful, and team-oriented work environment.

• Handle employee relations and disciplinary actions in accordance with company policy.

• Develop internal talent, identifying and training high-potential employees for future leadership roles.

3. Financial & Performance Management

• Manage the restaurant's Profit & Loss (P&L) statement, actively controlling food cost, labor cost, and other operating expenses.

• Oversee inventory management, including ordering supplies, conducting weekly stock counts, and minimizing waste (food spoilage, comps, etc.).

• Implement and manage all cash handling procedures, including daily deposits, cash register reconciliation, and safe management.

• Analyze sales data and financial reports to identify trends and opportunities for growth.

• Develop and execute local store marketing strategies to drive guest traffic and build sales.

4. Customer Service

• Champion a "guest-first" culture, setting the standard for exceptional customer service.

• Respond to customer feedback and complaints promptly, ensuring guest satisfaction and retention.

• Train the team on suggestive selling, upselling, and providing a friendly, engaging customer experience.

• Maintain a clean, safe, and inviting environment for both guests and employees.

• It is a Full Time Retail / Counter Sales job for candidates with 6 months - 1 years of experience.

More about this Retail Sales Manager job

1. What is the eligibility criteria to apply for this Retail Sales Manager job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹12000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Retail Sales Manager job?
   Ans: This Retail Sales Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Retail Sales Manager job?
   Ans: No, there is no fee applicable for applying this Retail Sales Manager job and during the employment with the company, i.e., Lepcha's.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Retail Sales Manager role?
   Ans: There is an immediate opening of 2 Retail Sales Manager at Lepcha's
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Retail / Counter Sales job.
8. What are the timings of this Retail Sales Manager job?
   Ans: This Retail Sales Manager job has 09:00 AM - 06:00 PM timing.