Core Responsibilities
Sales & Performance
Achieve department sales targets and KPIs
Analyze sales data to identify trends and opportunities
Implement strategies to boost revenue and footfall
Team Leadership
Recruit, train, and mentor staff within the department
Schedule shifts and manage attendance
Motivate team to deliver exceptional customer service
Customer Experience
Ensure high levels of customer satisfaction
Resolve complaints and queries professionally
Promote loyalty programs and upselling techniques
Visual Merchandising
Maintain brand-aligned displays and store aesthetics
Coordinate with visual merchandisers for seasonal setups
Ensure product placement maximizes visibility and appeal
Inventory & Stock Management
Monitor stock levels and coordinate replenishments
Conduct regular audits and manage shrinkage
Ensure accurate tagging and pricing
Compliance & Standards
Uphold company policies and safety regulations
Ensure cleanliness and organization of the department
Maintain documentation for audits and reporting