Retail Sales Manager

Job Title: Assistant Store Manager

Brand: Hamster London

Industry: Fashion / Lifestyle Retail

Location: [G-06, High Street Phoenix , Lower Parel, Mumbai 400013]

Job Overview

Hamster London is looking for a dynamic and result-driven Assistant Store Manager to support end-to-end store operations. The role requires strong leadership skills, hands-on retail experience, and a solid understanding of key retail KPIs such as ATV and UPT. The candidate will be responsible for managing the store from opening to closing while leading the team to deliver excellent customer experience and sales performance.

Key Responsibilities

Handle store opening and closing operations independently

Lead, supervise, and motivate the entire store team

Drive store sales with a strong focus on ATV (Average Transaction Value) and UPT (Units Per Transaction)

Ensure achievement of daily, weekly, and monthly sales targets

Monitor staff performance and provide regular feedback and on-floor training

Maintain high standards of visual merchandising, grooming, and store hygiene

Deliver exceptional customer service and handle customer escalations effectively

Ensure compliance with company SOPs, processes, and policies

Coordinate with the backend team for stock movement, replenishment, and reporting

Work in rotational shifts; one straight shift per week as per business requirement

Desired Skills & Experience

2–4 years of experience in fashion or lifestyle retail

Strong knowledge of retail KPIs: ATV, UPT, conversion, and sales productivity

Proven team leadership and people management skills

Good communication and interpersonal abilities

Flexible with shift timings and weekend working

• It is a Full Time Retail / Counter Sales job for candidates with 3 - 5 years of experience.