A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
14,000 - 16,000 /month*
Crossword Bookstores Private Limited
Sector 52 Gurgaon, Gurgaon
₹1,000 incentives included
0 - 4 years Experience in Retail / Counter Sales
Full Time
Job Responsibilities:
1)
Operational work
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To update the target of sales and quantity of the products in the tracker sheet/system.
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To check the quantity and quality of the products and coordinate with the concerned person for any issues occurred.
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Merchandize the products in the stores.
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To modify the place of the low selling products to attract the customers.
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Handle payment transactions and cashiering process.
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Raise STO to transfer the stock from one store to another.
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Manage all pickups & delivery.
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Provide the customer's order to delivery boy.
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Ensure dispatching and shipping of products is met with customer deadlines.
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Maintain and manage customer files and databases.
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To monitor the RBI (Receiving be in-charge) system.
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Coordinate and handle the event process in the stores.
2)
Customer Interaction
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Keep in depth knowledge of all the products to answer the questions promptly to the customers.
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Provide appropriate service to satisfy customers.
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To handle all incoming customer queries and questions.
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Respond promptly to customer inquiries.
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Resolve customer complaints and issuing refunds as needed.
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Keep records of customer interactions, comments, and complaints.
Key Skills Required:
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1-2 Yrs. work experience as a Customer Care/Service Experience. Fresher with good communication skills
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Good Computer Knowledge
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Abiity to solve problems
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Relationship Management skills
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Excellent communication & Good listening ability
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Good interpersonal skills
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Time Management skills
About Crossword:
Crossword is a 30-year-old organization in organized retail store chain dealing in Books, Stationery, Toys, Gift items and related items. Currently, Crossword is the only Retail Book Chain in India having presence in more than 25 Cities with 90+ stores. In the coming time, it is planning to increase its presence to include more cities and to multifold its store count to reach the targeted revenue vision.
Crossword is working with world’s Top Publishers and vendors. All Global as well as Regional Publishers count big time on Crossword and providing full support. A dedicated team of more than 500 employees helping the organization to grow exponentially in next 2 years to touch 300 stores PAN India.
