Retail Manager

General Manager – Club Operations

📍 Location: Jalandhar, Punjab
💼 Experience: 3–5+ Years
🏢 Industry: Fitness / Health Club / Hospitality / Retail Operations

About the Role

We are looking for an experienced General Manager to lead the overall operations of a premium fitness club. The ideal candidate will be responsible for driving business growth, managing cross-functional teams, ensuring exceptional member experience, and delivering strong financial performance.

If you have successfully managed gym operations, led high-performing teams, and achieved revenue targets while maintaining excellent service standards, we'd love to hear from you.

Key Responsibilities

• Lead and manage Sales, Fitness, Front Office, and Operations teams.

• Drive club revenue through memberships, renewals, and personal training sales.

• Own the club's Profit & Loss (P&L) and ensure profitability.

• Monitor business performance, prepare forecasts, and control operational expenses.

• Ensure outstanding member experience from inquiry through retention.

• Maintain high standards of cleanliness, safety, and facility presentation.

• Handle member escalations and ensure prompt issue resolution.

• Recruit, coach, and develop team members.

• Conduct regular performance reviews and team meetings.

• Collaborate with corporate teams on marketing initiatives and business growth strategies.

• Ensure compliance with company SOPs and brand standards.

Required Qualifications

• 3–5+ years of management experience in Fitness, Hospitality, or Retail Operations.

• Experience managing multiple departments within a business.

• Proven experience handling P&L and revenue targets.

• Strong leadership and people management skills.

• Excellent communication and problem-solving abilities.

• Customer-focused mindset with strong operational knowledge.

• Ability to analyze business performance and make data-driven decisions.

Preferred Background

Candidates from premium gyms, fitness chains, health clubs, hospitality, or organized retail with full operational ownership will be given preference.

Compensation

• Competitive Fixed Salary

• Performance-based Incentives

• Career Growth Opportunities

• Opportunity to grow into District/Regional Management roles

Interested candidates can apply by sharing their updated resume.

• It is a Full Time Retail / Counter Sales job for candidates with 3 - 5 years of experience.