Retail Executive

We are looking for a CRM Executive to join our team to manage customer data, builds relationships, and boosts retention using CRM software (like Salesforce/HubSpot) by handling inquiries, running campaigns, analyzing data for insights, and coordinating with sales/marketing to improve the entire customer journey, ensuring satisfaction from lead to post-sale support. The role offers an in-hand salary of ₹14000 - ₹20000 with growth opportunities.

Key Responsibilities:

• Proactive Client Outreach: Execute daily outbound call campaigns to follow up with customers who previously visited the shop

• Data Maintenance: Update all customer interactions, contact details, and status in the CRM system.

• Build and maintain positive relationships with leads and potential customers

• Follow up with prospects to address questions and concerns before purchase

• Record and manage customer interactions in the CRM system

• Handle objections professionally and provide appropriate solutions

• Appointment Setting: Successfully convert phone conversations into confirmed in-store appointments for the sales team.

• Feedback Collection: Conduct "voice of the customer" surveys to understand why a client hasn't returned and report these insights to management to improve store operations.

Job Requirements:

• The minimum qualification for this role is Graduate and 1 - 3 years of experience.

• The responsibility includes Fulfilling brand engagement, excellent communication skills, and to ensure brand consistency.

• Effective Contribution towards the Customers to ensure Positive impact.

• It is a Full Time Retail / Counter Sales job for candidates with 1 - 3 years of experience.