A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 25,000 /month
Reliance Retail Limited
Porur, Chennai
6 - 36 months Experience in Retail / Counter Sales
Full Time
JOB OBJECTIVE I.E. THE PRIMARY FUNCTION AND PURPOSE OF THE ROLE
1
To perform the role of the product specialist for the respective categories to facilitate consultative selling.
To ensure high levels of customer satisfaction; To ensure that revenue targets for the sub-category
2
To enhance conversion ratios and average transaction value per customer;
KEY RESPONSIBILITY AREAS / DEVELOPMENTAL EXPERIENCES I.E. ALL ACTIVITIES PERFORMED TO FULFILL STAKEHOLDER EXPECTATIONS AND WHICH ENCOMPASS THE SPAN OF RESPONSIBILITIES MANAGED. IMPORTANT CHALLENGES TO GO THROUGH IN THIS ROLE AND WHICH ARE CRUCIAL TO BUILDING FUNCTIONAL CAPABILITIES.
1
Ready for Customer -Customer Interaction - Build Rapport, Understand customer's need Options
Service the customer - Offering solutions, upselling, cross selling, attachment - Accessories & RCP, Billing - Billing process, MOPs
2
After Sales: Home delivery, Installation, repairs, DOA, DAP ,Returns process &Self learning - certification
3
Section Ready for Customer - Behind scene, PI, SEL, Promos, Cleanliness, Displaying the products as per plano, Stock Check
JOB SPECIFIC COMPETENCIES I.E. THE KNOWLEDGE, SKILLS AND ATTITUDE NEEDED TO PERFORM YOUR JOB (Click on the link to view definitions and proficiency levels)
