Retail Executive

JOB OBJECTIVE I.E. THE PRIMARY FUNCTION AND PURPOSE OF THE ROLE

To perform the role of the product specialist for the respective categories to facilitate consultative selling.
To ensure high levels of customer satisfaction; To ensure that revenue targets for the sub-category

To enhance conversion ratios and average transaction value per customer;

KEY RESPONSIBILITY AREAS / DEVELOPMENTAL EXPERIENCES I.E. ALL ACTIVITIES PERFORMED TO FULFILL STAKEHOLDER EXPECTATIONS AND WHICH ENCOMPASS THE SPAN OF RESPONSIBILITIES MANAGED.  IMPORTANT CHALLENGES TO GO THROUGH IN THIS ROLE AND WHICH ARE CRUCIAL TO BUILDING FUNCTIONAL CAPABILITIES. 

Ready for Customer -Customer Interaction - Build Rapport, Understand customer's need Options
Service the customer - Offering solutions, upselling, cross selling, attachment - Accessories & RCP, Billing - Billing process, MOPs

After Sales: Home delivery, Installation, repairs, DOA, DAP ,Returns process &Self learning - certification

Section Ready for Customer - Behind scene, PI, SEL, Promos, Cleanliness, Displaying the products as per plano, Stock Check

JOB SPECIFIC COMPETENCIES I.E. THE KNOWLEDGE, SKILLS AND ATTITUDE NEEDED TO PERFORM YOUR JOB (Click on the link to view definitions and proficiency levels)

• It is a Full Time Retail / Counter Sales job for candidates with 0 - 6 years of experience.