Retail Executive

Position: Retail / Bowling / Sports Operations Executive
Location: Bangalore
Department: Operations
Experience Required: 2 – 4 Years
Employment Type: Full-Time
Reporting To: Operations Manager / Facility Manager

Job Summary

We are looking for an energetic and customer-focused Retail / Bowling / Sports Operations Executive to manage day-to-day operations, ensure excellent customer service, and support sales growth. The candidate will be responsible for maintaining operational standards, handling customer interactions, coordinating activities, and ensuring a smooth experience for visitors and guests.

Key Responsibilities

Operations Management

• Manage daily operations of the retail store, bowling center, or sports facility.

• Ensure smooth functioning of all operational activities and customer services.

• Monitor facility cleanliness, safety, and maintenance standards.

• Coordinate with housekeeping, maintenance, and security teams.

Customer Service

• Welcome and assist customers with inquiries and service requests.

• Resolve customer complaints professionally and promptly.

• Ensure a positive customer experience at all times.

• Handle bookings, memberships, and event-related customer requirements.

Sales & Revenue Generation

• Promote facility services, memberships, and promotional offers.

• Support achievement of monthly sales and revenue targets.

• Upsell products, packages, and recreational activities.

• Maintain strong customer relationships to encourage repeat visits.

Inventory & Asset Management

• Monitor stock levels of merchandise, consumables, and sports equipment.

• Ensure proper handling and maintenance of bowling and sports equipment.

• Coordinate with vendors for replenishment and repairs.

• Maintain inventory records and reports.

Team Coordination

• Coordinate with front office, cashiers, attendants, and support staff.

• Assist in staff scheduling and shift management.

• Support training and development of operational staff.

Reporting & Documentation

• Prepare daily operational and sales reports.

• Maintain customer records and transaction details.

• Ensure compliance with company policies and procedures.

Required Qualifications

• Bachelor's Degree or Diploma in Business Administration, Hospitality, Sports Management, Retail Management, or related field.

• 2 to 4 years of experience in Retail Operations, Entertainment Centers, Bowling Centers, Sports Facilities, Malls, Gaming Zones, or Hospitality Operations.

• Good communication and interpersonal skills.

• Strong customer service orientation.

• Basic knowledge of MS Excel and reporting.

• Ability to work in shifts, weekends, and holidays.

• It is a Full Time Retail / Counter Sales job for candidates with 2 - 5 years of experience.