Total Customer Satisfaction-Each customer’s visit to the restaurant meets or exceeds the customer’s expectations of quality, service, cleanliness and value.
Sales Growth-Total customer satisfaction resulting in comparable sales and transaction count growth.
Optimum Profit-A bottom line profit that is appropriate for the restaurant’s sales level.
Motivated and Productive staff-A full staff of people who can meet or exceed each customer’s expectations.
Appropriate and Fair business practices-Business and personnel practices are within the law and consistent with McDonald’s policies and procedures. All employees are treated in the same way they are expected to treat the customer.
Self-development-Personal growth is achieved by improving skills to better meet or exceed each customer’s expectations.
Recommends/Approves leaves of Crew members, Utility Operators, RE’s and other employees in consultation with the Restaurant Manager
The manager trainee will learn, demonstrate and achieve results through: 1. Delivering excellent quality i) Food is hot, fresh, good tasting and attractively presented. ii) Raw product standards are maintained. iii) Procedures are followed. 2. Delivering excellent services i) Staff is customer orientated: (1) Friendly and courteous, creating a pleasant environment. (2) Responsive to customer needs. ii) You model outstanding service behaviors for others on your team. 3. Ensuring that the restaurant and lot are attractive, clean, well maintained and properly equipped, providing a safe and welcoming environment for customers and employees