We are looking for a dedicated and enthusiastic Team Member to join our cake shop! In this role, you'll be a key part of our team, helping to create a welcoming atmosphere and ensuring every customer has a delightful experience. You'll work closely with our bakers and decorators to keep the shop running smoothly and efficiently.
Customer Service: Greet customers warmly, answer questions about our products, and provide recommendations.
Product Knowledge: Learn about our menu, including cakes, pastries, and drinks, and be able to describe ingredients and flavors to customers.
Merchandising: Assist in keeping display cases and shelves clean, organized, and fully stocked.
Food Safety & Hygiene: Follow all food safety regulations, including proper handwashing, sanitation of work areas, and safe handling of food products.
Bakery Support: Assist bakers with simple tasks such as boxing cakes, preparing custom order labels, and organizing ingredients.
General Duties: Keep the shop and dining area clean and tidy, including wiping down tables, sweeping, and taking out trash.
Prior experience in a retail, food service, or customer-facing role is a plus.
Strong communication and interpersonal skills.
Friendly, positive attitude and a passion for great customer service.
Ability to work in a fast-paced environment and handle multiple tasks.
Flexibility to work various shifts, including weekends and holidays.
Must be a team player who is willing to help out wherever needed.