Job Title

Operations In-Charge - Kiosks / QSR business (Ops & Growth)

Role Summary

Responsible for end-to-end operations of DIMSUM CORNER kiosks, ensuring smooth daily functioning, manpower stability, hygiene, inventory control and service quality, while actively driving sales growth, AOV improvement, marketing execution and expansion support.

Key Responsibilities

Operations & People

• Oversee daily operations, shift discipline and service quality across kiosks

• Manage hiring, rostering, training and staff performance

• Ensure SOP, POS discipline and issue resolution

Inventory, Hygiene & Compliance

• Control inventory, wastage and replenishment coordination

• Maintain FSSAI, hygiene and food safety standards

• Conduct routine audits and corrective actions

Sales & Growth

• Drive sales targets, improve AOV & ticket size via upselling

• Execute marketing campaigns and promotions on-ground

• Capture customer feedback and support LTV initiatives

Backend & Expansion Support

• Coordinate with central ops, marketing and finance

• Assist in new location scouting, footfall analysis and market surveys

Candidate Profile

• 3–6 years experience in QSR / food kiosks / multi-unit operations

• Strong people management + execution mindset

• Field-oriented, commercially aware and growth-focused

🎯 Incentive Structure (Simple & Effective)

1. Sales Performance Incentive (Monthly)

• %age of incremental sales over baseline

• Payout slab-based to avoid complexity

2. AOV Improvement Incentive

• Bonus triggered if network AOV increases by X%

3. Manpower & Hygiene Score Bonus

• Low attrition + hygiene audit above benchmark

Monthly Variable Potential

• ₹8,000 – ₹14,000 realistically

📈 Growth Path

• Ops Supervisor → Area Manager → City Operations Head

• Early performers can be groomed into expansion & launch teams

• It is a Full Time Retail / Counter Sales job for candidates with 2 - 6 years of experience.